ISO/IEC 20000-1:2018
IT Service Management System Certification - The international standard for IT service management, ensuring effective delivery of IT services.
Benefits of ISO 20000
Service Excellence
Deliver consistent, high-quality IT services aligned with business needs.
Process Integration
Integrate and optimize IT service management processes effectively.
Performance Improvement
Enhance IT service delivery and customer satisfaction levels.
Best Practices
Implement proven IT service management best practices and standards.
Key Features
Service Level Management
Define and monitor service level agreements and performance targets.
Incident Management
Efficient handling and resolution of service incidents and problems.
Change Management
Controlled implementation of service changes and improvements.
Continuous Improvement
Regular assessment and enhancement of service delivery processes.
Implementation Process
Service Assessment
Evaluate current IT service management practices and gaps.
Process Design
Design and document IT service management processes.
Implementation
Roll out service management system across IT operations.
Training
Train staff on new processes and procedures.
Certification
Complete certification audit process.
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